Reset your University password/Unlock your account
The web-based password reset tool works for both staff and students. Before using this, you'll need to have registered for the service, so register with this before you need to sort a password problem.
If you can log in, and need to request specific work, do this via the web based work management system.. Otherwise, you can contact the helpdesk on this number: +44(1225 876500)
A note about staff passwords: helpdesk staff will not reissue these over the phone (not because they don't trust you, its because they can't prove it is you). They've various ways to reissue your password to you, most of these will take a little time.
Staff accounts will now 'Unlock themselves' an hour after an account is locked ...
If your account is locked, it will automatically unlock after one hour, but you can also unlock it yourself using the web based password reset tool. To get help with something IT: use the services of the Student Open Access Computer Support people - otherwise known as SOACS.
Distance learners & staff
If you're a student and your account is locked, a symptom is that you won't be able to log into resources like 'Minerva'. Your account will unlock after an hour but you can also unlock it yourself using the web based password reset tool - or contact the SOACS or the helpdesk who can unlock it for you.
For other problems, phone the helpdesk on +44 1225 876500. Any problems that cannot be resolved immediately will be logged with the work management system for you - this will create a job reference number (which you'll be given). This enables everyone to track and solve the problem.
Wessex Partnership Staff and Students
You need the info for 'Distance learners & staff above.
All before you, in this world, is smoke and shadows.All before you, in this world, is smoke and shadows. Words found on a door lintel in the garden of a house in the Cretan village of Argiroupolis. The lintel is a fragment from the city state Lappa, which occupied the same site. Fifteen hundred years later, when you use the web, from time to time you might well feel that the author was on to something. And if you work with particle physics, you'll know he was ...