If you can log in, and need to request specific work, do this via the web based work management system.. Otherwise, you can contact the helpdesk on this number: +44(1225 876500)
A note about staff passwords: helpdesk staff will not reissue these over the phone (not because they don't trust you, its because they can't prove it is you). They've various ways to reissue your password to you, most of these will take a little time.
Staff and student accounts will now 'Unlock themselves' an hour after an account is locked ...
If your account is locked, you can often sort this out yourself using a web-based unlocking service. To get help with something IT: use the services of the Student Open Access Computer Support people - otherwise known as SOACS.
Distance learners & staff
If you're a student and your account is locked, a symptom is that you won't be able to log into resources like 'Minerva'. Use the account unlocking service.
Otherwise, phone the helpdesk on +44 1225 876500. Any problems that cannot be resolved immediately will be logged with the work management system for you - this will create a job reference number (which you'll be given). This enables everyone to track and solve the problem.
Wessex Partnership Staff and Students
You need the info for 'Distance learners & staff above. Remember that you can unlock your Bath Spa University account yourself from the computer you're using now.
Address of web based account unlocking service
Find the student account unlocking page at the following address: