Something about to go wrong with your printing? Follow that link ... otherwise, here's a page on what you need to print you work.
This concerns the Windows open access machines used by students and staff at Newton Park.
Print from the machine on which you are working, direct to a printer in the same room. You're charged for this - you have a 'Printer account' and are able to credit this with cash to pay for printing.
You can print from all open access rooms on the Newton Park site - Twiverton, Compton, the LIS rooms, Stanton.
Use the application's 'File/Print' dialogue as you normally would. But first, use 'File/Print Preview to check that what will be printed is OK.
Check also that the right printer is selected to meet your needs. The default printer should be a black and white one. If there's one in the room, you'll be able to select a colour printer as an alternative. There may be other devices available as well which will produce files rather than printed work - e.g. a 'PDF printer' of some kind, to produce pdf documents from your work
You'll be able to 'recharge' your printer account at a single point - a machine installed in the Newton Park Library computer suite next to the SOACS desk. Recharging the account will involve entering your user name, password, and money, into the machine. A receipt is not issued, but all transactions are logged for future reference. Staff who need to print can have their accounts credited against a University IPO.
Accounts can be credited centrally - eg a group of students can have their accounts credited to meet the needs of a particular course. This will need to be paid for via the University's internal purchase system.
You can check your own account's printing status when logged on, by selecting the 'Dollar' icon on the Windows taskbar - this will reveal the balance in your account. Look to the bottom right of your screen for the icon.
The software we're using to control all this is called Pcounter
No, you still need the one - to log in to your own University account. When you've finished with your account, do log out of it - otherwise someone else would be able to print using *your* money, impersonate you, erase your work. Look after yourself, and others too, by keeping your account for your own use, in accordance with University IT regulations.
Academic staff can apply in advance for groups of students to have their accounts credited for taught sessions as follows:
Computing staff will add credits to the accounts. LIS will charge the budget holder 5p per print credit via IPO.
The IT helpdesk can help with immediate printing problems - look for the telephones in the open access rooms to call on their service. For problems with printing, or to request a log of your printing activity your point of contact is by email to email@example.com
Once it's working for you, 'Pcounter' is reliable - when you press 'Print', it does just that. If you press 'Print' and nothing seems to happen, don't just press 'Print' again. Instead, find out where your printing has hung up or gone astray. You may not be at fault with these, but check the following:-
'Netwisp' is software that analyses dietary data. When printing from Netwisp, set your default printer to 'Black and White' before starting the program - once running, it doesn't pick up the change in default printer and this causes printing from 'Netwisp' to fail.