Phones... Quick Reference Guide

| Minerva | BSU Gmail | WMS | Liquid Office | Portals: Student / Staff / Training | The Hub | Phone Book | 

The Cisco 7911G Handset: Getting going

Need an overview of what's where with the 7911?
When you're happy with that, the following is a lot easier.

Hint: you can practise some of these by dialing your own number.
Change your phone's PIN, ringtone, and other settings using a web site.

• Change your PIN
• Log in to a phone
• Log out of a phone
• Answer a call
• Answer a call using the speaker
• Transfer a call to someone else
• Call Forwarding
• Conference calls
• Voicemail from your phone

| Top |

Change your PIN

Change your PIN not by using your phone but by using the Callmanager website.

| Top |

Log on to the phone

These phones are 'Network devices' and you can log on to them using your staff username and phone PIN (until you change it, this is your 4 digit phone number).
You then stay logged in until such time as you log out, or someone else logs in to it, so it's easy to forget how to log in - but here's how:

• Find and press the 'Applications' menu button 
• Look to the screen, and using the 'Navigation' button, scroll down to 'Services' and then press the 'Softkey' labelled 'Select'. The navigation button is the centrally-placed 'Up/Down' toggle button, the softkeys are the four thin ones below the screen.
  
  
• Log in using your staff user ID and your PIN, use the keypad.
  
  
• Look for the softkeys and press 'Submit'. You should now be logged in.

| Top |

Log out of a phone

• Find and press the 'Applications' menu button 
• Look to the screen, and using the 'Navigation' button, scroll down to 'Services' and then press the 'Softkey' labelled 'Select'. The navigation button is the centrally-placed 'Up/Down' toggle button, the softkeys are those below the screen.
  
  
• Select 'Logout'.

| Top |

Answer a call

• When the phone rings, lift the handset. To end it, replace the handset or use the softkey 'EndCall'.

| Top |

Answer a call but use the speaker

• When the phone rings, lift the handset - then, to listen via the speaker, using the Softkeys, press 'Monitor'. To talk, you'll still need the handset.
• Press 'Monitor' once more when you need to hang up (or replace the handset).

| Top |

Make a call

• Lift the handset and dial using the keypad.
• If you're calling someone again, look for the 'Softkey' marked 'Redial'.
• If you need to call someone and have the phone on 'Speakerphone' while it rings, leave the handset on the hook, use the keypad to dial the number and then use the 'Softkey' labelled 'dial'. When they answer, pick up the handset.

| Top |

Transfer a call to someone else

• When you're talking with someone, using the softkeys, select 'Trnsfr' and dial the number you need.
• You can either wait for the other person to answer before pressing 'Trnsfr' once more, or press 'trnsfr' immediately, in which case your involvement ceases (unless, from the Softkeys, you later select 'Resume').

| Top |

Forward your incoming calls to another number

• From the softkeys, select 'Cfwdall'.
• Dial the number to which you'll be forwarding your calls.
• From the softkeys, select 'Accept'.
• To forward your calls to voicemail, for step 2, dial the voicemail number (which might be your own) then from the softkeys select 'Endcall'.
• To cancel 'Call forwarding': with the handset down, from the softkeys select 'Cfwdall' once more.

| Top |

Conference calls - bring someone else in on the conversation

It's easy to set up a call between several people. When this is done, the person starting the process 'Owns' the conference call - should they hang up, the conference call ends for everyone.

A conference call: the starting point

• Ring the first person.
• Once you're talking with them, alert them that you're going to create a conference call, using the softkeys, select 'More' and then 'Confrn'. This puts the original person on hold. You'll see the 'Hold' button flashing, they'll hear 'Hold music' ...

Now, bring in additional participants

• Now that the existing person is on hold, phone the second participant.
• When the second person answers, select the softkey marked 'Confrn' - to add them to the conversation.
• To bring more people into the conference, just repeat these steps.
• A note on hanging up ... if the person who has set up the conference call leaves it, the call drops for everyone ...

| Top |

Voicemail from your phone

The first time you use Voicemail, the system will set it up for you - log in to it by pressing the 'Msgs' softkey and follow the prompts.

Access your voicemail

Using the softkey, press 'Messages'. Enter your password and press '#'. The system will then talk you through the menus.

Ditto, from outside the system

Phone yourself - while your greeting is playing, press '*' or phone the voicemail phone number (+44)) 1225 875600.
Follow the prompts to log in to your voicemail box.
Your voicemail ID is your 4 digit extension number, 'Password' is the voicemail password you set.

Change your voicemail password

To change your password, log in to voicemail and follow the menu to 'Setup' and then 'Personal settings', (if you're impatient, once you've logged in, key in 431) then follow instructions.

It's a really good idea to change this. Your voicemail password isn't the same as your phone PIN - though you can set it to the same number.

Here's more on voicemail, including changing your greeting.

| Home Page | Top | Back to Phones | Bath Spa University |