Mark's Help Troubleshooting WPA2-Enterprise to Studentnet / Securenet
When you've problems with connecting to 'studentnet'
You don't need to know that studentnet is a WPA2-Enterprise wireless network that uses Protected EAP and MSCHAPv2. If everything's in place, as soon as it has your account details, your machine will 'Just connect'.
When something's wrong, the problem will lie with one of the following:
Your typing
Very few people are immune to this. Check and double check that you've typed your username and password. (More from the troubleshooter)
Your Account
This isn't common and you can probably dismiss it. To diagnose this, if you can't connect using your own machine, and neither can you set up your account with 'studentnet' on a friends' computer - one that connects with their account details - it may be that your account has a problem that prevents you from connecting - even if it lets you log in to, say, Minerva. Take this to the SOACS - tell them what you've found. (More from the troubleshooter)
Your Machine
Before connecting to 'studentnet', use your machine on another network connection and make sure that its automatic updates have been running. Also, check what wireless network software is running on your machine, some of this stuff will actually break your machine's ability to connect to studentnet. (More from the troubleshooter)
Your Machine: a specific issue
Various issues to do with individual systems can bring things to a stand. Check the following (More from the troubleshooter)
Here's a set of questions that will help you pinpoint what's wrong. if your connection isn't working, this is a good time to find a geeky friend to help you.
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